Designing and executing commercial operations at scale has become exponentially more demanding for enterprises navigating growing data volumes, dynamic markets, and rising expectations for speed and precision. Legacy systems—once sufficient—are increasingly becoming constraints, slowing execution, limiting visibility, and placing undue strain on teams. This evolution is driving a critical need for modern, intelligent platforms that can keep pace with business demands.
This customer testimonial captures the transformation journey of Quest Diagnostics as it reimagines its commercial operations with Axtria SalesIQ™. In an environment where agility, accuracy, and real-time execution are essential, Quest sought to move beyond manual, fragmented processes toward a unified, high‑performance operating model.
The challenges were significant. From time-intensive account assignments and complex rule changes to heavy year-end workloads and limited system responsiveness, operational inefficiencies were impeding both speed and scalability. What was needed was not just incremental improvement—but a step change in how commercial operations were executed.
In this story, we explore how Quest, in partnership with Axtria, modernized its commercial backbone—combining advanced automation, scalable architecture, and deep domain expertise to unlock new levels of performance. The transformation delivered measurable, enterprise-wide impact, including:
2.5X
improvement in operational efficiency, reducing manual effort and turnaround times |
7X
driving real-time responsiveness |
50%
faster daily processing speeds, improving throughput and system productivity |
Beyond metrics, this transformation redefined how teams work—shifting from reactive, effort-heavy execution to proactive, insight-driven operations.
This testimonial illustrates how a modern commercial platform, when paired with the right strategic partnership, can turn operational complexity into sustained velocity—positioning organizations to scale with confidence, adapt with agility, and lead in an increasingly competitive landscape.
