Integrated Cloud and Data Analytics Solutions

Dear All,

2020 was an unprecedented year globally as COVID-19 ravaged and changed the fundamentals of how we live, work, communicate, and connect. The global pandemic put the healthcare systems to the test as pharmaceutical companies and regulatory bodies prioritized the development of a vaccine. As a result, we now have multiple vaccines – a crucial battle won in our war against COVID-19. Throughout this predicament, Axtrians across the globe have continued to demonstrate a sense of purpose and commitment to deliver while also managing their personal circumstances at home and taking care of their loved ones. This indomitable spirit is truly commendable, and I thank each Axtrian for their contributions.

While most countries are focused on vaccinating their adult population, the recent developments in India, where the second wave of COVID-19 has hit the country like a tsunami, are heartbreaking. Our hearts go out to everyone directly or indirectly impacted, and Axtria is standing by its people in this hour of need.

We will continue to monitor the COVID-19 situation across our footprint and make operational adjustments as needed based on the local situation. Rest assured, Axtria will continue to strive to provide unwavering support to its employees, customers, vendors, partners, and communities where we operate. We want to reiterate our top priorities and what we are doing.

Ensure safety and well-being of Axtria’s employees and stakeholders (customers, vendors, and partners)

• Our physical offices continue to remain closed, and all our employees have been enabled with the required technology essentials needed, including tight infosec and data privacy protection protocols in place for effective remote working.
• We are constantly communicating with our employees globally and publishing the guidelines of the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and other advisories as applicable.
• For employees in India who the current COVID-19 wave has impacted:
  • We have a 24/7 helpline to provide verified information on medical supplies.
  • Given the shortage of medical equipment and supplies in India, we have procured and are in the process of procuring additional medical equipment and supplies to be housed centrally and available for employees if needed. We are also in the process of arranging vaccination camps for our employees in India.
  • COVID-19 hospitalization expenses are covered by our medical insurance and we have extended additional paid leaves to our employees who need time to recover or need to be with their loved ones.
  • We have launched a “Blue Skies” program to support our employees dealing with the emotional impact of the crisis. Our priority is to ensure they have the necessary resources to remain physically and emotionally well.

Deliver high-quality service and continuous innovation to our customers

• Our integrated cloud platforms enable global commercial organizations to work seamlessly and automate manual processes. They are built from the ground-up to support global teams that need to work remotely; therefore, we expect minimal to no interruption in commitments. If there are interruptions, you will be updated by your Account or Delivery Partner directly through weekly governance. Axtria has a core value of being transparent, honest, and open with all our stakeholders.
• Given our technology infrastructure, training programs, and robust processes, our employees are well-versed in remote work and remain as productive as ever.
• Axtria’s leaders are on an hourly watch monitoring our bench with updates to our global consolidated skills roster.
• A robust business contingency plan (BCP) with available skills, resources, tools, and information on red flags. Our business leaders are manning COVID situation rooms to monitor upcoming deliveries and assess any resource shortages or any other risks.

We are very proud of our customer-centric culture, high-quality service, and innovation to help our customers in their commercialization journey towards better patient outcomes. These are trying times, but we also understand that there is a bend around the corner, and the road ahead is full of hope and opportunities.

We are isolated but united!

All the best,
Jassi Chadha