Axtria’s digital transformation office
Whatever the current state of digital evolution, there’s always a ‘what’s next!’
Define vision and goal
Digital Transformation Office (DTO) to
produce a future state roadmap
- A current-state assessment – capabilities and enablers
- Gap analysis by comparing to Axtria’s Digital Transformation framework
- Future-state roadmap and definition of DTO to execute on the vision
Future-state roadmap with business and
technology states and timelines
- Candid audit of digital capabilities and enablers
– People 101 for mindset to change
Document current state
- Need for change – customer need, evolution, competition
- What is working well, what isn’t, and why
Requirements and best-practices using Axtria’s framework
Roadmap to create the future state and way forward
- Gaps – current and need
- Current state and to-be state
Implementation and change management
Socialize and align
- Transparency, communication, outcome
- Hand-hold, scale, consistency of implementation, long-term benefits
Axtria’s digital transformation ecosystem provides the ability to engage as per need!
Intelligent sales planning and operations
- Integrated end-to-end sales operations
- Rep mindset and motivation
- Asset library
- Integration with consuming apps
Omni-channel customer experience
- NBA for reps & marketing techs
- Customer (provider, patient, payer) journey mapping and analytics, and channel orchestration.
Digital transformation resources
Transformation means change! Everyone’s life will change. Our experience helps change management and future normalization.
From changes in data to insights to planning to operations,succinct playbooks help drive transparency to change.
Digital transformation CoEs constantly work to calibrateroadmaps and include innovation.
Use case libraries
A crawl-walk-run runbook for data, customer, home office, and sales rep journeys.
Business rules libraries
A ‘drag and drop’ set of business rules helps accelerateoutcomes. Building libraries provides a level of automationto managed services.