Digital Transformation

Read Blog / Digital transformation: a daydream without the right technology
Building blocks that define goals. Assess your current state!
Great feedback – not real-time
Multi-channel planning
Siloed products
Excel and SQL-based analytics
Traditional data sets
On premise

Real-time market feedback
Omnichannel customer engagement
End-to-end integrated
AI-enabled analytics
Big data-enabled
Cloud native
Current
Cloud and software technology are enablers
3600 data is essential for decisions
Enterprise systems coming together
Innovation is constant
Customer engagement is omnichannel
Future
Digital is a culture
Evidence-driven transformation
Systems adaptive to stimulus
Innovation is sustainable
Customer is a part of the decision
Axtria’s digital transformation office
Whatever the current state of digital evolution, there’s always a ‘what’s next!’
Define vision and goal
Digital Transformation Office (DTO) to
produce a future state roadmap
Create
- A current-state assessment – capabilities and enablers
- Gap analysis by comparing to Axtria’s Digital Transformation framework
- Future-state roadmap and definition of DTO to execute on the vision
Align
Future-state roadmap with business and
technology states and timelines
Axtria’s digital transformation ecosystem provides the ability to engage as per need!

Intelligent sales planning and operations
- Integrated end-to-end sales operations
- Rep mindset and motivation
- Reporting

Analytics industrialization
- Workbench
- Asset library
- Integration with consuming apps
- Portal

Omni-channel customer experience
- NBA for reps & marketing techs
- Customer (provider, patient, payer) journey
mapping and analytics, and channel orchestration.

Cloud information management

Data ingestion and onboarding

Quality and processing

Business rules management system

Catalog and lineage

Administration and governance

Information portal
Digital transformation resources

Stakeholder life-changes
Transformation means change! Everyone’s life will change. Our experience helps change management and future normalization.

Playbooks
From changes in data to insights to planning to operations,
succinct playbooks help drive transparency to change.

CoEs
Digital transformation CoEs constantly work to calibrate
roadmaps and include innovation.

Use case libraries
A crawl-walk-run runbook for data, customer, home office, and sales rep journeys.

Business rules libraries
A ‘drag and drop’ set of business rules helps accelerate
outcomes. Building libraries provides a level of automation
to managed services.